FANDOM


If there's an item on the wiki that you really want to have, you can order it through Support.
Simply click the Support Button Button above the game, and (kindly) ask for it.

  1. Make sure you have enough Gems/Gold.
  2. If you are unsure about the costs, ask what it will cost first.
  3. In case there are multiple items with that name, add the offer date or describe the item. (colour/type/etc.)


What CAN be ordered:

  • Locomotives from previous Special/Vintage Offers, costing Gems
  • Items that are removed from the shop, with at least a gem price
  • Wagons, costing Gems
  • Wagons, costing Gold, if you own the Locomotive to complete the set
  • Wagons, costing Gold, when you also order the Locomotive
  • Buildings, costing Gems
  • Decorations, costing Gems


What CANNOT be ordered:

  • Locomotives from previous Gem Package purchases
  • Locomotives from previous Special/Vintage Offers, costing Gold
  • Items that are removed from the shop, without a gem price
  • Items rewarded by Contracts, Achievements
  • Items rewarded by Mystery Depot at any time, this include items from Offer Boxes
  • Items from Limited Offers
  • Wagons, costing Gold, if you don't own the locomotive
  • Wagons, costing Gold, without ordering the locomotive
  • Wagons, costing gold, once available in a Limited Offer, while the locomotive was a Gift (with or without loco)
  • Buildings, costing materials/gold
  • Special buildings (buildings that increase your maximum Flag limit, passenger bonus, etc)
  • Decorations, costing materials/gold
  • Extensions
  • Offer Boxes