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When you bought or sold an item by accident, it's futile to ask here at the wiki if you can get your items back, or a refund of your gems, the only thing we can give back at the wiki, is information.

If you accidentally bought an item, contact Support AS SOON AS POSSIBLE!
If you wait too long, Support will not be able to refund your gems!
DO NOT state that you bought it and want a refund because the item disappointed you for any reason, if that's the case.
Just state that you bought it by accident.

  • Include source information, this saves Support valuable time to find and refund the items.
  • Keep the items in Storage, used items cannot be refunded!
  • Mystery Depot and Offer Box cannot be refunded due to technical reasons!
  • Items bought in Bulk cannot be refunded due to technical reasons!
    • However it is possible for Support to switch a Bulk purchase if there are two identical Bulk packages.
      (I.e., you bought a 126x Bulk Glass and meant to buy a 126x Bulk Marble, with the same cost and buy XP)
  • Items bought Event Materials cannot be refunded due to technical reasons.
    Be very careful when buying items for event materials!
  • We would like to emphasize that this is not a standard service and reverting accidental purchases will be made only on exceptional basis.


If you accidentally sold an item, contact Support AS SOON AS POSSIBLE!
If you wait too long, you will only be able to buy it back for gems!
DO NOT state that you sold it to gain storage space, if that's the case.
Just state that you sold it by accident.

  • Include source information if possible, this saves Support valuable time to find and restore the items.
  • Items that were already at the Contractor Station, and/or they are in the Contractor Shop, can't be returned to the Contractor Station due to technical reasons.
  • We would like to emphasize that this is not a standard service and restoring accidentally sold items will be made only on exceptional basis.

Support link:
https://portal.pixelfederation.com/trainstation/support (Click "Add/Remove Items")

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